1. Our respective privacy roles

Peliccan Cars is responsible for deciding how personal information is used for the operation of its website, reservation marketplace, payment administration and booking-support functions.

When a TfL-licensed operator accepts your reservation, the information required for the journey is provided to that operator. The operator is separately responsible for its use of that information when arranging the driver, vehicle and transport.

The operator’s identity and contact information will be included in your confirmation or travel voucher.

2. Information supplied when arranging a journey

The information we may request includes:

• Customer and passenger names.
• Telephone numbers and email addresses.
• Pickup and destination addresses.
• Journey dates and collection times.
• Flight numbers and arrival details.
• Passenger and luggage quantities.
• Vehicle preferences and additional stops.
• Accessibility assistance and child-seat requests.
• Account registration information.
• Booking references and payment status.
• Cancellation, refund and complaint information.
• Messages, enquiries and customer feedback.

Where accessibility information reveals a medical or health condition, it will be used only as necessary to arrange the requested assistance. Explicit consent will be obtained where required by law.

3. Information collected from website use

Our website and supporting systems may record:

• Your IP address and approximate location.
• Browser, operating system and device information.
• Pages viewed and features used.
• Dates and times of website activity.
• Cookie identifiers and preference settings.
• Login activity and security records.
• The source through which you reached the website.

This information helps us maintain security, diagnose technical problems and understand how the marketplace is used.

4. Other sources of information

We may receive personal information from:

• Another person making a reservation for you.
• An employer, hotel, travel agent or business account holder.
• The TfL-licensed operator handling your journey.
• Payment and fraud-prevention providers.
• Website analytics and communications suppliers.
• Public authorities where information is lawfully provided.

If you arrange travel for another passenger, you must be authorised to provide their information and should make this Privacy Policy available to them.

5. Reasons for using your information

We process information to:

• Produce and communicate journey quotations.
• Submit requests to suitable TfL-licensed operators.
• Issue confirmations, travel vouchers and receipts.
• Collect payments and administer refunds.
• Communicate changes and journey updates.
• Pass essential details to the operator fulfilling the journey.
• Respond to customer enquiries and complaints.
• Prevent fraudulent bookings and payment misuse.
• Secure customer accounts and website systems.
• Maintain accounting and transaction records.
• Establish, exercise or defend legal claims.
• Analyse and improve marketplace performance.
• Comply with legal and regulatory requirements.
• Send marketing communications where permitted.

6. Legal grounds for processing

Depending on the purpose, we rely upon:

Contract and requested steps: To supply marketplace functions, process your reservation request and take steps requested by you before a booking is arranged.

Legitimate interests: To operate and improve the marketplace, answer enquiries, maintain appropriate business records, prevent fraud, protect our systems and manage disputes. We consider whether these interests are outweighed by your rights before relying on this basis.

Legal obligations: To comply with tax, accounting, court, regulatory and law-enforcement requirements.

Consent: For optional marketing, non-essential cookies and sensitive information where consent is required. You may withdraw your consent at any time.

Vital interests: In exceptional circumstances, information may be used or disclosed where necessary to protect someone’s life or physical safety.

7. Information given to the licensed operator

The operator accepting your reservation receives the information reasonably needed to supply the transport, such as:

• Passenger and contact details.
• Collection and destination information.
• Flight and pickup times.
• Vehicle, luggage and accessibility requirements.
• Booking changes and relevant passenger instructions.

The operator may provide the necessary details to the licensed driver assigned to the journey.

The operator processes this information for its own transport, licensing, insurance, safety and record-keeping purposes. Questions about the operator’s use of journey information should be directed to that operator.

8. Other recipients

Where necessary, information may also be provided to:

• Card-payment and fraud-screening providers.
• Website hosting and booking-system suppliers.
• Email, messaging and customer-support providers.
• Cookie and analytics providers, subject to your choices.
• Insurers, accountants and professional advisers.
• Police, courts, regulators and government authorities.
• A successor or purchaser if the marketplace or its assets are reorganised or transferred.

Suppliers processing information on our behalf must follow appropriate contractual, confidentiality and security requirements.

We do not sell or rent customer information to third parties.

9. Payments

Payments are handled by authorised payment providers using their secure systems. Peliccan Cars does not normally store your complete payment-card number or card security code.

We may retain the transaction amount, date, payment status, reference number and limited card identification for reservation administration, refunds, accounting and fraud prevention.

Payment providers process information according to their own legal and security obligations.

10. Cookies and similar technologies

The Peliccan Cars website may use:

Necessary cookies for website security, account access and reservation functions.

Preference cookies to remember your selected settings.

Analytics cookies to measure website traffic and performance.

Marketing cookies to support relevant advertising where you have agreed to them.

Non-essential cookies will be used only where permitted by law and, where required, after receiving your consent. You can change your choices using the website’s cookie controls or browser settings.

Some website functions may not operate correctly if essential cookies are blocked.

11. Marketing choices

We may send promotional offers or travel-related news where you have consented or where marketing is otherwise permitted by law.

You can opt out at any time through an unsubscribe link or by contacting us. Opting out will not stop booking confirmations, receipts, safety notices or other essential reservation communications.

12. Processing outside the United Kingdom

Some payment, technology or communications providers may process information in countries outside the United Kingdom.

Where this happens, we use a recognised protection such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful safeguard.

13. Retaining and deleting information

Information is retained only for as long as it is reasonably needed for the purpose for which it was collected.

Booking, payment, support and complaint records may usually be retained for up to six years to meet accounting, tax, dispute and legal-claim requirements.

Account details may be retained while the account remains active and for a reasonable period following closure. Marketing records are retained until you unsubscribe or the information is no longer needed.

At the end of the relevant retention period, information will be deleted, anonymised or securely restricted unless continued retention is legally required.

14. Keeping information secure

We use appropriate organisational and technical safeguards intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

Access is restricted to authorised persons and suppliers who require the information for legitimate purposes. Security controls are reviewed and updated where reasonably appropriate.

Although reasonable safeguards are maintained, no website or electronic transmission can be guaranteed completely secure.

15. Your information rights

Subject to applicable legal conditions and exemptions, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Ask for information to be deleted.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where consent is relied upon.
• Complain to the Information Commissioner’s Office.

We may ask for proof of identity before processing a request. A response will normally be provided within one month, although additional time may be permitted for complex requests.

Peliccan Cars does not ordinarily use solely automated decisions that produce legal or similarly significant effects.

16. Information concerning children

Reservations must be made by an adult. We may process limited information concerning a child passenger where necessary, such as age, passenger numbers or child-seat requirements.

The adult arranging the journey is responsible for providing this information lawfully.

17. External websites

Our website may contain links to websites controlled by other organisations. Their privacy practices are not governed by this Policy, and you should review their notices before submitting information.

18. Policy revisions

This Privacy Policy may be updated when our marketplace, technology, suppliers or legal responsibilities change.

The latest version will be displayed on this page with an updated effective date. Material changes may also be communicated by an additional website notice or email where appropriate.

19. Questions, rights and complaints

For privacy enquiries or to exercise your information rights:

Telephone/WhatsApp: +44 (0)20 3667 8587

Website: https://peliccancars.com

You also have the right to complain to the Information Commissioner’s Office through www.ico.org.uk . We would welcome the opportunity to investigate and resolve your concern first.