1. From request to confirmation

Submitting a request or obtaining a price does not confirm that a vehicle is available.

A reservation becomes binding when a TfL-licensed operator accepts the request and Peliccan Cars sends a confirmation or travel voucher on its behalf. The document will identify the operator and provide the main journey details.

Please check the passenger name, contact number, route, date, pickup time, flight information and vehicle category immediately. Any mistake should be reported without delay.

If no operator accepts the request, any journey payment already taken will be released or returned.

2. Price displayed at booking

The amount shown before checkout will include the journey price and any disclosed marketplace or administration fee.

Peliccan Cars may receive payment as the licensed operator’s authorised collection agent. An agreed marketplace commission or fee may be retained before the remaining amount is paid to the operator.

The price is calculated using the information supplied when the booking is made. An additional amount may become payable for:

• Extra stops or a changed destination.
• Extended waiting or parking.
• A larger or different vehicle.
• Additional passengers or luggage.
• Incorrect flight, address or pickup information.
• Other changes requested after confirmation.

No additional charge will be made without a reasonable basis.

3. Amendments and cancellations

The licensed operator must approve any booking amendment. Changes may affect the fare, pickup arrangements or vehicle availability.

Unless another cancellation policy is displayed before you book:

• A cancellation made more than 12 hours before pickup receives a full refund.
• A cancellation made within 12 hours of pickup is non-refundable, except following a verified relevant airline cancellation.
• A cancellation after the pickup time, or failure to attend the pickup, receives no refund.

If the licensed operator cancels, Peliccan Cars may offer another TfL-licensed operator. If you do not accept the replacement, the journey payment will be refunded.

Approved refunds are normally initiated within five working days. The time required for the funds to appear will depend on your bank or payment provider.

4. Preparing for collection

You must provide accurate information about:

• Pickup and destination locations.
• Passenger and luggage numbers.
• Flight or other travel details.
• Telephone and email contact details.
• Accessibility assistance.
• Child-seat requirements.
• Oversized, fragile or unusual items.

You are responsible for choosing a vehicle suitable for all passengers and luggage. If you are unsure, please request guidance before completing the reservation.

Remain contactable on the telephone number provided and ensure that all passengers are ready at the agreed pickup time. Sufficient travel time should be allowed for traffic, airport procedures and onward connections.

5. Waiting allowance and no-shows

Unless a different period is stated in your confirmation:

• Airport meet-and-greet reservations include up to 45 minutes from the recorded flight landing time.
• Pickups from any other location include up to 15 minutes from the confirmed pickup time.

After the included waiting period, the licensed operator may apply reasonable waiting and parking charges or treat the reservation as a no-show.

Notify Peliccan Cars or the licensed operator as soon as possible if your plans or expected arrival time change.

6. Passenger behaviour and belongings

Passengers must follow lawful safety instructions and behave respectfully towards the driver and vehicle.

Smoking, vaping, threatening conduct, illegal items and behaviour that risks safety are prohibited. The operator may refuse or end the journey where continuing would be unsafe or unlawful.

The customer may be responsible for reasonable cleaning or repair costs caused by a passenger.

Personal belongings remain the passenger’s responsibility. Lost-property enquiries should be directed to the licensed operator, which will take reasonable steps to contact the driver and assist recovery.

7. The licensed operator’s responsibilities

The TfL-licensed operator named in your confirmation is responsible for the transport service, including:

• Assigning the driver and vehicle.
• Driver and vehicle licensing.
• Appropriate insurance and safety requirements.
• Journey performance and route decisions.
• Transport-related delays or incidents.
• Passenger property left in the vehicle.
• Journey complaints and legal claims.

Transport complaints or claims must be made to the named operator. Peliccan Cars may assist by forwarding communications or helping locate an alternative operator where available.

For immediate danger, a serious accident or suspected criminal activity, call 999.

8. Peliccan Cars marketplace assistance

Peliccan Cars will provide its reservation, payment-administration, communication and customer-support functions with reasonable care and skill.

Within the limits allowed by law, the marketplace is not responsible for the acts or omissions of the licensed operator or for transport matters such as driver or vehicle issues, route selection, traffic, weather, road closures, delays or missed flights and appointments.

Peliccan Cars is not liable for indirect or unforeseeable losses. Nothing in these Terms restricts statutory consumer rights or excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.

9. Customer information

Information supplied during the reservation process will be used to administer the booking, arrange payment, provide support, prevent fraud and send travel communications.

Necessary information will be shared with the TfL-licensed operator, its assigned driver, payment processors and any authority legally entitled to receive it.

Further details are provided in the Peliccan Cars Privacy Policy.

10. Governing law and contact

These Reservation Terms are governed by the laws of England and Wales, without affecting any mandatory consumer rights available to you.

For quotations, reservation assistance, payment administration or website enquiries:

Telephone/WhatsApp: +44 (0)20 3667 8587

Website: https://peliccancars.com

For journey performance, lost property or transport-related claims, please contact the licensed operator identified in your confirmation or travel voucher.